[
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    "trace_id": "ca343e49a4af2b569d7f203f42869a50",
    "rating": 1,
    "comment": "",
    "user_category": "",
    "ai_category": "khac",
    "ai_severity": "low",
    "ai_summary": "",
    "processed": false,
    "created_at": "2026-03-07T02:56:42.412209+00:00"
  },
  {
    "trace_id": "ca343e49a4af2b569d7f203f42869a50",
    "rating": 0,
    "comment": "ngu bỏ mẹ ra, trả lời ngu",
    "user_category": "du_lieu_sai",
    "ai_category": "du_lieu_sai",
    "ai_severity": "medium",
    "ai_summary": "Khách hàng phàn nàn bot trả lời không đúng, không hiểu ý",
    "processed": false,
    "created_at": "2026-03-07T02:57:06.187787+00:00"
  },
  {
    "trace_id": "7e6486d5084c9346d830eabe5debbe71",
    "rating": 0,
    "comment": "chán vcl",
    "user_category": "du_lieu_sai",
    "ai_category": "du_lieu_sai",
    "ai_severity": "medium",
    "ai_summary": "Khách hàng bày tỏ sự chán nản, có thể do bot không hiểu hoặc phản hồi không phù hợp",
    "processed": false,
    "created_at": "2026-03-07T03:12:30.958852+00:00"
  },
  {
    "trace_id": "82a44abdfa4f0139214e467d4e8b38ab",
    "rating": 0,
    "comment": "",
    "user_category": "",
    "ai_category": "khac",
    "ai_severity": "low",
    "ai_summary": "",
    "processed": false,
    "created_at": "2026-03-07T03:21:54.356562+00:00"
  },
  {
    "trace_id": "0993ba61dfa30f8fd817855e9de312e8",
    "rating": 1,
    "comment": "",
    "user_category": "",
    "ai_category": "khac",
    "ai_severity": "low",
    "ai_summary": "",
    "processed": false,
    "created_at": "2026-03-07T03:33:26.042945+00:00"
  },
  {
    "trace_id": "0993ba61dfa30f8fd817855e9de312e8",
    "rating": 0,
    "comment": "",
    "user_category": "",
    "ai_category": "khac",
    "ai_severity": "low",
    "ai_summary": "",
    "processed": false,
    "created_at": "2026-03-07T03:33:29.354737+00:00"
  },
  {
    "trace_id": "0993ba61dfa30f8fd817855e9de312e8",
    "rating": 1,
    "comment": "",
    "user_category": "",
    "ai_category": "khac",
    "ai_severity": "low",
    "ai_summary": "",
    "processed": false,
    "created_at": "2026-03-07T03:33:30.718586+00:00"
  },
  {
    "trace_id": "0993ba61dfa30f8fd817855e9de312e8",
    "rating": 0,
    "comment": "",
    "user_category": "",
    "ai_category": "khac",
    "ai_severity": "low",
    "ai_summary": "",
    "processed": false,
    "created_at": "2026-03-07T03:33:31.132226+00:00"
  },
  {
    "trace_id": "0993ba61dfa30f8fd817855e9de312e8",
    "rating": 0,
    "comment": "trả lời như cc",
    "user_category": "thieu_du_lieu",
    "ai_category": "thieu_du_lieu",
    "ai_severity": "medium",
    "ai_summary": "Bot trả lời không phù hợp, gây khó chịu cho khách hàng",
    "processed": false,
    "created_at": "2026-03-07T03:33:42.932985+00:00"
  },
  {
    "trace_id": "test-like-001",
    "rating": 1,
    "comment": "",
    "user_category": "",
    "ai_category": "khac",
    "ai_severity": "low",
    "ai_summary": "",
    "processed": false,
    "created_at": "2026-03-07T04:02:10.215360+00:00"
  },
  {
    "trace_id": "test-dislike-002",
    "rating": 0,
    "comment": "Bot noi sai gia ao polo",
    "user_category": "du_lieu_sai",
    "ai_category": "du_lieu_sai",
    "ai_severity": "high",
    "ai_summary": "Bot cung cấp thông tin giá áo polo sai",
    "processed": false,
    "created_at": "2026-03-07T04:02:28.951780+00:00"
  },
  {
    "trace_id": "test-like-comment-003",
    "rating": 1,
    "comment": "Bot tu van rat chuan",
    "user_category": "",
    "ai_category": "khac",
    "ai_severity": "low",
    "ai_summary": "Phản hồi tích cực về tư vấn của bot",
    "processed": false,
    "created_at": "2026-03-07T04:02:42.854882+00:00"
  },
  {
    "trace_id": "test-like-001",
    "rating": 1,
    "comment": "",
    "user_category": "",
    "ai_category": "khac",
    "ai_severity": "low",
    "ai_summary": "",
    "processed": false,
    "created_at": "2026-03-07T04:05:58.940163+00:00"
  },
  {
    "trace_id": "test-dislike-002",
    "rating": 0,
    "comment": "Bot noi sai gia ao polo",
    "user_category": "du_lieu_sai",
    "ai_category": "du_lieu_sai",
    "ai_severity": "high",
    "ai_summary": "Bot cung cấp thông tin giá áo polo sai",
    "processed": false,
    "created_at": "2026-03-07T04:06:22.967080+00:00"
  },
  {
    "trace_id": "test-like-comment-003",
    "rating": 1,
    "comment": "Bot tu van rat chuan, cam on!",
    "user_category": "",
    "ai_category": "khac",
    "ai_severity": "low",
    "ai_summary": "Khách hàng khen bot tư vấn chuẩn, không có phàn nàn",
    "processed": false,
    "created_at": "2026-03-07T04:06:36.469965+00:00"
  },
  {
    "trace_id": "test-like-001",
    "rating": 1,
    "comment": "",
    "user_category": "",
    "ai_category": "khac",
    "ai_severity": "low",
    "ai_summary": "",
    "processed": false,
    "created_at": "2026-03-07T04:10:47.917417+00:00"
  },
  {
    "trace_id": "test-dislike-002",
    "rating": 0,
    "comment": "Bot noi sai gia ao polo",
    "user_category": "du_lieu_sai",
    "ai_category": "du_lieu_sai",
    "ai_severity": "high",
    "ai_summary": "Bot cung cấp thông tin giá áo polo sai",
    "processed": false,
    "created_at": "2026-03-07T04:11:12.136708+00:00"
  },
  {
    "trace_id": "306c0dea06d00b8839158dd56e06a71f",
    "rating": 1,
    "comment": "",
    "user_category": "",
    "ai_category": "khac",
    "ai_severity": "low",
    "ai_summary": "",
    "processed": false,
    "created_at": "2026-03-09T01:29:02.121851+00:00"
  },
  {
    "trace_id": "306c0dea06d00b8839158dd56e06a71f",
    "rating": 0,
    "comment": "",
    "user_category": "",
    "ai_category": "khac",
    "ai_severity": "low",
    "ai_summary": "",
    "processed": false,
    "created_at": "2026-03-09T01:29:06.989407+00:00"
  },
  {
    "trace_id": "306c0dea06d00b8839158dd56e06a71f",
    "rating": 0,
    "comment": "dùng chán bỏ mẹ ra",
    "user_category": "bot_khong_hieu",
    "ai_category": "bot_khong_hieu",
    "ai_severity": "high",
    "ai_summary": "Khách hàng cảm thấy trải nghiệm sử dụng bot rất tệ",
    "processed": false,
    "created_at": "2026-03-09T01:29:22.642304+00:00"
  },
  {
    "trace_id": "ddf9011c00ea5cd7dc84582b74723c49",
    "rating": 1,
    "comment": "",
    "user_category": "",
    "ai_category": "khac",
    "ai_severity": "low",
    "ai_summary": "",
    "processed": false,
    "created_at": "2026-03-09T01:59:01.474497+00:00"
  },
  {
    "trace_id": "ddf9011c00ea5cd7dc84582b74723c49",
    "rating": 1,
    "comment": "hay đấy",
    "user_category": "",
    "ai_category": "khac",
    "ai_severity": "low",
    "ai_summary": "Phản hồi chung, không rõ ràng",
    "processed": false,
    "created_at": "2026-03-09T01:59:45.989825+00:00"
  },
  {
    "trace_id": "b3be2ae29f2b24137612878972e891f2",
    "rating": 1,
    "comment": "",
    "user_category": "",
    "ai_category": "khac",
    "ai_severity": "low",
    "ai_summary": "",
    "processed": false,
    "created_at": "2026-03-09T02:01:30.996158+00:00"
  },
  {
    "trace_id": "b3be2ae29f2b24137612878972e891f2",
    "rating": 1,
    "comment": "câu này ngu vcl con lợn ngu",
    "user_category": "",
    "ai_category": "khac",
    "ai_severity": "medium",
    "ai_summary": "Khách hàng sử dụng ngôn ngữ xúc phạm, không rõ phàn nàn cụ thể",
    "processed": false,
    "created_at": "2026-03-09T02:01:43.564326+00:00"
  },
  {
    "trace_id": "e0dd6a040a3adae95806b381af9f0435",
    "rating": 1,
    "comment": "",
    "user_category": "",
    "ai_category": "khac",
    "ai_severity": "low",
    "ai_summary": "",
    "processed": false,
    "created_at": "2026-03-09T02:14:29.560478+00:00"
  },
  {
    "trace_id": "e0dd6a040a3adae95806b381af9f0435",
    "rating": 1,
    "comment": "oke",
    "user_category": "",
    "ai_category": "khac",
    "ai_severity": "low",
    "ai_summary": "Phản hồi ngắn, không rõ ý định hoặc phàn nàn cụ thể",
    "processed": false,
    "created_at": "2026-03-09T02:14:51.212849+00:00"
  },
  {
    "trace_id": "6380a4ea3fde08e8b32e913141d9b2f2",
    "rating": 1,
    "comment": "",
    "user_category": "",
    "ai_category": "khac",
    "ai_severity": "low",
    "ai_summary": "",
    "processed": false,
    "created_at": "2026-03-09T02:17:33.690313+00:00"
  },
  {
    "trace_id": "6380a4ea3fde08e8b32e913141d9b2f2",
    "rating": 1,
    "comment": "dùng như cớt",
    "user_category": "",
    "ai_category": "khac",
    "ai_severity": "medium",
    "ai_summary": "Khách hàng phản ánh không hài lòng, sử dụng từ ngữ không rõ ràng",
    "processed": false,
    "created_at": "2026-03-09T02:17:52.363066+00:00"
  },
  {
    "trace_id": "98696c23bbeb6169aa0346895da21be1",
    "rating": 1,
    "comment": "",
    "user_category": "",
    "ai_category": "khac",
    "ai_severity": "",
    "ai_summary": "",
    "processed": false,
    "created_at": "2026-03-09T07:44:50.904293+00:00"
  },
  {
    "trace_id": "98696c23bbeb6169aa0346895da21be1",
    "rating": 1,
    "comment": "dùng chán bỏ mẹ ra",
    "user_category": "",
    "ai_category": "khac",
    "ai_severity": "",
    "ai_summary": "",
    "processed": false,
    "created_at": "2026-03-09T07:44:57.206574+00:00"
  }
]